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Customer Service Representative - Remote - 8/24

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)
  • Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
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What this application asks

workable

First name, Last name, Email, Phone, Address, Resume

  • Have you ever been hired, started training, or employed by OneTouch Direct? written answer
  • Have you completed High School Diploma or GED? yes / no
  • Minimum Typing Speed:
  • Are you comfortable working in a metric-driven, fast-paced environment? yes / no
  • Do you live within a 1 hour radius of San Antonio, TX? yes / no
  • Ability Hardwire (plug-in) to your internet source with an ethernet cable yes / no
  • Have you reviewed and confirm that you have the required equipment? yes / no
  • Are you comfortable with base pay and commission listed? yes / no
  • Please upload your speed test details. This must be taken directly from your computer and not a mobile device. Failure to upload required requirements could result in disqualification from consideration of the position. upload
  • Please upload your PC details. This must be taken directly from your computer and not a mobile device. Failure to upload required requirements could result in disqualification from consideration of the position. upload
  • The hiring process for this position has a quick turnaround time, how soon can you start a new position? written answer
  • What schedule are you open to working? choose one
  • If a job offer is made, a background check and drug screen will likely be conducted as part of the pre-employment screening process, often after a conditional offer is extended. Are you comfortable moving forward? yes / no
  • By submitting my application, I consent to receiving calls, texts or emails from OneTouch Direct. Message and data rates may apply. Refer to our privacy policy for more information. Text STOP to cancel at any time. yes / no

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