Customer Service Representative | Remote | LATAM Only | 89001
About Us
At Remote Talent LATAM, we connect top Latin American talent with leading U.S. companies. We guide businesses and candidates through every step of the hiring process, ensuring the right match in skills, culture, and goals.
About the Client
Our client is a company focused on employee recognition and engagement through a points-based rewards platform. Their culture emphasizes autonomy, collaboration, and recognizing team members who go above and beyond.
About the Role
We are hiring a Customer Service Representative to support customer inquiries primarily through a ticketing system. This is a highly independent role, ideal for someone organized, proactive, and comfortable solving problems on their own.
You’ll be managing multiple tickets daily and working with tools like Zendesk and Google Workspace.
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries (90% ticketing, 10% phone)
- Troubleshoot and resolve customer issues efficiently
- Keep accurate records of customer interactions
- Communicate with team members via Slack and email when needed
- Stay organized while managing multiple requests
- Provide feedback to improve processes and customer experience
Requirements
- Minimum 1 year of experience (entry-level candidates welcome)
- Strong written and verbal English communication skills
- Comfortable working independently most of the time
- Familiarity with Zendesk (or similar), Google Sheets, and Docs
- Strong attention to detail and problem-solving skills
- Ability to stay calm and professional under pressure
Benefits
- Schedule: Monday to Friday, 8:30 AM – 5:30 PM ET (with some flexibility)
- Salary: $1,100 USD/month
- US holidays, 2 weeks PTO, and internal recognition program
Eligibility Criteria:
- This position is only open to candidates residing in Latin American (LATAM) countries, such as:
Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
Resumes must be submitted in English.
Applications that do not meet these criteria will be automatically rejected.