Customer Service Representative (Remote)
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Michael & Associates is a prominent criminal defense law firm based in Austin, Texas, representing clients statewide in a diverse range of cases, from minor theft offenses to serious felonies. We are committed to delivering outstanding, premium legal services while maintaining the highest levels of professionalism, accuracy, and client support.
We’re growing fast—and we’re looking for top talent in the Philippines to join our global support team! If you’re detail-oriented, driven, and passionate about justice, this is your chance to be part of something bigger. Let’s connect!
About the Role
Generalist / Clerical Legal Assistant
The Generalist / Clerical Legal Assistant provides centralized administrative and case-support services to Specialist Legal Assistants across the firm. Unlike Specialist Legal Assistants, this role is not assigned to a specific attorney, metro, or caseload. Instead, Generalist Legal Assistants support multiple teams based on workload, priorities, and business needs.
The role handles standardized clerical, court, discovery, records, document, and case-support tasks. The successful candidate works independently, follows established procedures, manages competing priorities, and maintains a high level of accuracy when handling case information and legal documents.
Key Responsibilities
Court & Case Support
- Contact courts to confirm case details, status, filing information, court dates, times, and locations.
- Verify information using approved court resources and document findings accurately.
- Identify discrepancies and escalate them appropriately.
- Update case-management systems with verified information.
Legal Document & Motion Support
- Prepare standardized motions and other documents using approved templates and case information.
- Follow firm requirements for formatting, naming, filing, and quality control.
- Follow up on pending motions and document status when needed.
Discovery & Records
- Request discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized sources.
- Follow up on outstanding requests.
- Download, organize, and upload discovery, videos, offense reports, PC affidavits, and other case documents.
- Verify that materials are complete and associated with the correct client and matter.
Case & Contract Support
- Complete New Case Contract Verification according to established procedures.
- Locate and verify cause numbers and update case records.
- Assist with LOR/MTSC-related administrative tasks.
- Identify missing or inconsistent information and route issues to the appropriate Specialist Legal Assistant or supervisor.
General Administrative Support
- Provide task-based support to Specialist Legal Assistants across different attorneys, metros, and caseloads.
- Manage multiple assignments based on deadlines, priority, and operational needs.
- Maintain accurate and timely updates in firm systems.
- Communicate proactively when information is unavailable, a task cannot be completed, or additional action is required.
- Protect confidential client and case information and follow all firm data-handling and security policies.
Requirements
- 5+ years of experience in administrative, legal support, customer service, clerical, or case-management roles serving an international company or clients.
- Must have a reliable PC/laptop, stable internet, and work-from-home setup.
- Must be willing to work night shifts, weekends, and holidays.
- Strong written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Able to work independently and manage multiple priorities.
- Proficient in using computers and multiple software systems.
- Able to handle confidential information and meet deadlines.
Preferred
- Experience in a law firm, legal services organization, court, government agency, or similar environment.
- Familiarity with legal terminology, court processes, discovery, motions, or case-management systems.
- Experience communicating with courts, government agencies, or other legal stakeholders.
- Experience working in a high-volume, deadline-driven environment.
Performance Expectations
A successful Generalist / Clerical Legal Assistant:
- Completes assigned work accurately and on time.
- Follows established processes without repeated instruction.
- Verifies information rather than making assumptions.
- Maintains accurate case records and organized documents.
- Proactively follows up on outstanding requests.
- Communicates issues or delays promptly.
- Transitions efficiently between different teams and task types.
- Maintains professionalism when communicating with courts, agencies, clients, and internal teams.
- Protects confidential client and case information at all times.
Work Environment
This is a centralized support role. Generalist / Clerical Legal Assistants may receive assignments from multiple Specialist Legal Assistants and support matters across different attorneys, metros, and case types. Work volume and assignments may change based on operational priorities and firm needs.
The position requires strong organization, flexibility, accuracy, and accountability while working within established processes and deadlines.
Benefits
- Salary: $5/hour (approximately ₱55,000/month) + Overtime Pay + Bonuses
- Permanent Work-from-Home Setup – Enjoy the flexibility and convenience of working remotely.
- Career Growth – Access opportunities for advancement and professional development.
- Innovative Culture – Work in a collaborative, inclusive environment that values creativity and new ideas.
As published by workable · 10 questions
Basics
First name, Last name, Email, Phone, Address, Resume
Short answers (3)
- Our Law Firm is seeking a candidate with excellent English communication skills, a neutral accent, outstanding intonation, and pronunciation, capable of engaging effectively with our clients in Texas. In short, we want someone with near-native English speaking skills. To help us assess your communication skills, please visit this website (https://vocaroo.com) and record yourself reading the following two paragraphs in a quiet room to minimize background noise. Once completed, kindly copy and paste the URL in the text box below. Your Vocaroo recording will be one of our main criteria for initial screening. FAILURE TO SUBMIT THE RECORDING URL WILL RESULT IN AUTOMATIC DISQUALIFICATION. "As the pen fell far to the floor, Amy watched it hit the linoleum. She knew she couldn't have caught that pen if Brian threw it to her from his greasy old hands. But she picked it up and wrote the directions to her house. She cleared her throat, but her words still sounded hoarse. This is the best route. Keep your horse to this path, and you'll be fine. After you cross the creek, be careful of the large roots that come up out of the ground. We'll have a cot set up in the guest house for you."
- If you were referred, please write the full name of the M&A employee who referred you. If you were not referred, just type N/A.
- How much is your current monthly salary?
Pick from a list (7)
- Do you have at least 5 years of experience in the Customer Service industry, specifically supporting voice-based international accounts? Please note: 5+ years of relevant experience is required for this position. To ensure we’re considering candidates who meet the role’s requirements, applicants with less than 5 years of experience will not be able to proceed to the next stage of the application process.
- Do you have the necessary work-from-home equipment, such as a reliable PC or laptop, high-quality headset, and a stable internet connection? Additionally, do you have any backup solutions in place to ensure uninterrupted workflow in case of technical issues?
- Are you amenable to working night shifts and overtime?
- Is this your first time applying for this role? Please note that previous candidates who were not selected are kindly asked not to reapply, as they will no longer be considered.
- The Legal Assistant role offers a base rate of $5 USD/hour, plus overtime pay and bonuses. Does this compensation work for you?
- Are you currently based in the Philippines?
- Do you consent to the recording of your interview if you advance to the next stage of the selection process?