Customer Service Representative - Residential HVAC
Customer Service Representative – Residential HVAC
At Oliver, we believe where you work matters just as much as what you do. As a family-owned company, we’ve built a culture where people are known by name, supported by leadership, and treated like part of the team—not just a number. We combine the feel of a close-knit company with the systems and resources that help our employees succeed every day.
We are currently seeking a Residential HVAC Customer Service Representative to join our premiere call center team! Candidates must be enthusiastic and outgoing with a passion for delivering an exceptional customer experiences and providing solutions.
The shift for this position will be: Tuesday - Friday: 12pm - 8:30pm - Saturday: 9:30 - 5:30pm
At Oliver Heating & Cooling we believe our greatest asset is our people. We are a Golden Rule company and pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you’ll find a team-oriented environment where growth is not just encouraged but actively promoted.
Job Duties:
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Schedule customer appointments
- Make outbound calls to customers.
- Call volume of 80 in/outbound calls daily
- Perform data entry operations.
- Providing top-level customer service and follow up with customers.
- Work with customers and handle escalated customer issues.
- Perform other duties as assigned.