Customer Service Representative RiverPlex

Duties: Under the direct supervision of the Coordinator of Member Services, the Customer Service Representative – RiverPlex, will be responsible for all functions at the front desk including but not limited to:

• Enthusiastically greet all members/guests/staff upon entrance to the facility.
• Answer phones, qualify calls, and direct them to the appropriate person.
• Read Hot Notes and apply information from them to daily duties – Give correct information at all times. Keep informed on all facility information/upcoming events.
• Scan member ID cards and verify membership status – take appropriate action when “Alerts” warrant.
• Issue wristbands to the appropriate population.
• Run POS transactions.
• Look up members in Aphelion.
• Ensure forms are filled out correctly.
• Control the flow of traffic with a calm and friendly demeanor.
• Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy.
• Fold towels, maintain adequate stock, and monitor the quality of the product.
• Keep desk, carpet, lobby, windows, and rugs cleaned and organized at all times.
• Tag lost and found using detail in descriptions.
• Maintain facility information, flyers, brochures, and office supplies.
• Maintain open communication with supervisor regarding all issues, i.e., staffing, new ideas, problems, etc.
• Attend monthly mandatory staff meetings.
• Follow all safety procedures that pertain to the duties performed. Support all aspects of the Park District’s safety program.
• Perform other duties as assigned.

Essential Functions: The work requires some physical exertion in handling supplies and materials relevant to programming. Prolonged standing, bending, and stooping. Ability to understand and complete paperwork and record-keeping in order to complete duties. Ability to operate a computer, copy machine, scanner, etc. Ability to lift up to 40 lbs.