Customer Service Representative

Summary

Interviews customers and records interview information into computer for customer service by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers.

• Check order entries for accuracy and update orders with rates.

• Order entry.

• Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.

• Notify Customers locations of upcoming deliveries.

• Manage damaged freight issues in coordination with Safety/HR and the customer.

• Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.