Customer Service Representative

What You’ll Do

• Respond to customer inquiries via phone and email

• Enter and manage customer orders and updates in internal systems

• Provide order status updates, shipping information, and product support

• Assist with returns, repairs, and exchanges

• Ensure accurate invoicing by coordinating across systems

• Maintain customer records and documentation

• Support high call volumes with professionalism and efficiency

• Collaborate with internal teams to resolve issues

What We’re Looking For

Required:

• High school diploma or equivalent required; or an equivalent combination of education and relevant work experience.

• Strong communication and customer service skills

• Attention to detail and organizational skills

• Ability to multitask in a fast-paced environment

• Basic computer proficiency

Preferred:

• Prior customer service or administrative experience

• Experience with ERP/MRP systems

• Experience in manufacturing or healthcare environments

What Makes You Successful in This Role

• You are patient, professional, and customer-focused

• You communicate clearly and confidently

• You stay organized and manage multiple tasks effectively

• You take ownership and follow through on issues

• You thrive in a fast-paced, team-oriented environment

Work Environment

This role operates across office and operational environments including warehouse and production spaces and requires collaboration with multiple teams.

Why Join Us?

• Be part of a team that values service and teamwork

• Gain experience in operations and customer support

• Opportunities for growth and development

• Make a real impact on customer experience