Customer Service Representative

Application Closes: Not Specified

To apply:
Interested and qualified candidates should send their CV to recruitment@g126.com.ng with the subject line "Customer Service Representative."

Requirements:
√ Minimum of 1–3 years' experience in a customer service role, OND/HND/Bachelor's degree in a relevant field
√ Excellent verbal and written communication skills
√ Strong interpersonal skills and a customer-first attitude
√ Ability to multitask and work under pressure
√ Proficiency in Microsoft Office (Word, Excel, Outlook)
√ Familiarity with travel booking systems or CRM software is an added advantage
√ Problem-solving mindset with strong attention to detail

Responsibilities:
√ Respond promptly and professionally to customer inquiries via phone, email, and in person
√ Provide accurate information on travel packages, bookings, visa processes, and other services
√ Handle and resolve customer complaints in a timely and courteous manner
√ Process bookings, cancellations, and modifications in line with company procedures
√ Maintain accurate records of customer interactions and transactions
√ Liaise with other departments (bookings, visa processing, accounts) to ensure smooth service delivery
√ Follow up with clients to ensure satisfaction and gather feedback
√ Support the team in achieving customer satisfaction and retention targets

Benefits:
√ Probationary monthly salary: ₦180,000 – ₦250,000 (commensurate with experience)
√ Performance-based incentives.
√ Opportunities for career advancement.
√ Travel perks, Pension, HMO, etc.