Customer Service Representative

Position Title: Customer Service Representative Employment Type: Full Time Salary AED: up to 7K inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A UAE government entity based in Dubai, driving education, research, and innovation initiatives across the region. Job Description: • Receive visitors and clients and welcome them in a professional manner that reflects a positive image of the organization • Answer phone calls and direct them to the appropriate departments or provide accurate and courteous initial information • Provide support services to customers, respond to inquiries, and handle complaints in accordance with approved policies • Record customer requests and feedback and follow up with relevant departments to ensure prompt response and high-quality service

Qualifications: • Open to Arabic speakers • Minimum 1 year experience in a customer-facing role, preferably in customer service • Bachelor’s degree is required • Strong communication and interpersonal skills with ability to handle clients professionally