Customer Service Representative

The Role\: Customer Service Representative

Job Description

• Field incoming and outgoing calls to customers; receiving and reviewing of each Vendor or SP’s invoice for accuracy, invoice processing.
• Specific responsibilities include but are not limited to\: proactively managing open orders; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and order management policies, work with other departments within the company to facilitate on-time delivery and customer satisfaction, as well as other duties as needed.
• Night shift role supporting North America.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 6 months of Customer Service experience in the BPO industry is required for this position.
• Excellent verbal and written communication skills.
• Candidates must be motivated team players that also have the ability to work well individually with minimal supervision.
• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment is a must.
• Applicants must be willing to work in Rosario, Cavite.
• Applicants must be open to working on the night shift.