Customer Service Representative

General information

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Front office

Job title

Customer Service Representative

Employment type

Permanent

Professional category

Administrative staff

Part time / Full time

Full-time

Job description

Customer Service Representative
£30,000 - 35,000 (DOE)
Braintree, Essex

Safran – Here, we craft excellence together.

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.

Your Role:

As a Repairs Customer Service Representative, you will play a key role in managing customer orders from receipt through to invoicing, ensuring a high level of customer satisfaction, on-time delivery, and compliance with contractual requirements.

Acting as the primary link between customers and internal teams, you will coordinate order execution, provide proactive communication, and help deliver an excellent customer experience throughout the repair process.

Key Responsibilities:

• Manage orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements.
• Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the process.
• Process orders, quotations, warranties, invoices, and repair reports within the ERP system.
• Monitor commercial performance, including margins, and escalate issues where required.
• Coordinate with all departments to ensure on-time execution.
• Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

But what else? (benefits, specificities, etc.)

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you, both in and out of work, including:

• Competitive salary
• 25 days of holiday per year, plus bank holidays
• Long service holiday reward
• Holiday Buy & Sell Scheme
• Life Assurance: 8× annual salary
• Pension Scheme
• Health & Wellbeing
• Cash Health Plan (including contributions for dental and optical costs)
• Employee Assistance Programme (EAP)
• Wellbeing Committee–sponsored events
• Company sick pay (after qualifying period)
• Group Income Protection (available after qualifying period)
• Enhanced Maternity Leave
• We support your ambitions with training, development, a personalised career plan and mobility opportunities

Candidate skills & requirements

What You'll Bring

• Experience in customer service, sales administration, order management, or aftermarket support
• A customer-centric mindset and a commitment to delivering an outstanding customer experience.
• Strong communication and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• High attention to detail and accuracy when handling customer orders and documentation

*Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.

Here, we craft excellence together.

We understand that diversity and inclusion make teams stronger. We are committed to fair and equitable employment practices for everyone.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role.

Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

Position location

Job location

Europe, UK, England, East of England

City (-ies)

Candidate criteria

Additional Languages preferred

English (Fluent)