Customer Service Representative

We are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing BPO is crucial.

Key Responsibilities:

• Handle customer inquiries and resolve issues promptly and professionally through various channels (phone, email, chat).
• Provide information about products and services.
• Process orders, forms, and applications.
• Identify and escalate priority issues to the relevant teams.
• Maintain accurate records of customer interactions and transactions.
• Strive to achieve high customer satisfaction and first-contact resolution.

Qualifications:

• At least 1-2 years of experience in a customer service role, specifically supporting US or AU customers in a BPO or multinational setting.
• Excellent verbal and written English communication skills with a neutral accent.
• Strong computer navigation skills and proficiency with CRM systems (e.g., Salesforce, Zendesk).
• Customer-oriented with a calm and patient demeanor.
• Willingness to work on a shifting schedule, including night shifts and US or AU holidays.