Customer Service Representative (SC)
Description
🌟 We're Hiring: Bilingual Customer Support Representative (English C1) 🌟
📍 On-site | 🕒 Full-time | 💬 Advanced conversational English required
Are you passionate about helping others and thrive in fast-paced environments? Join our team as a Customer Support Representative (CSR) and become the voice that makes a difference! 💥
As the first point of contact for our members, you'll combine technical know-how with empathy and top-tier communication skills to deliver outstanding service. 💡
🔍 What you'll do:
• Answer calls from providers and members with professionalism and warmth 📞
• Resolve inquiries with clarity and care – no jargon, just solutions 💬
• Handle insurance updates (dependents, doctors, addresses) 🏥
• Research claims and benefits using plan documents 📚
• Log call details accurately and maintain confidentiality 🔐
• Support new hires through call shadowing and guidance 🤝
💼 What we're looking for:
✔️ Excellent verbal and written communication skills
✔️ Strong problem-solving and analytical abilities
✔️ Dependable with top-notch attendance and punctuality
✔️ Proficient in Microsoft Office Suite
✔️ Experience in medical/benefits call centers preferred
✔️ Familiarity with UR, Claims, COBRA, FSA, Eligibility is a plus
✔️ Ability to adapt and grow with the role and company
🎓 Minimum Requirement: High School Diploma
✨ This is a unique opportunity to grow your career in a dynamic and supportive environment. If you're bilingual and ready to make an impact, we want to hear from you!
📣 Know someone bilingual with great people skills? Tag them or share this opportunity!
#CustomerSupport #BilingualJobs #CallCenterCare