Customer Service Representative

Key Responsibilities:

• Get to know Sealing Devices’ products, pricing, and margin goals so you can confidently support customers and the internal team.
• Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity and care.
• Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for components used around the world in mission-critical applications.
• Take orders and gather information from customers and vendors via phone, email, fax, or in person—making the process smooth and reliable.
• Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates.
• Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support.
• Maintain accurate customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations.
• Share customer feedback with product and design teams to help improve and evolve our solutions.
• Speak up about quality concerns to help protect reliability and high standards.
• Follow established procedures while offering ideas to improve how we work and serve our customers.
• Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.