Customer Service Representative (Seasonal)

Position: Customer Service Representative

Location: In office located in Fort Lauderdale, FL

Status: Part Time (Possible Full-Time Transition)

Dress code: Business Casual, Casual Fridays

About Us

Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.

The Opportunity

• Answer incoming calls and assist customers with questions and requests.

• Provide professional and efficient customer service.

• Verify customer information and confirm plan selections.

• Read and document required medical and eligibility-related questions.

• Schedule and process premium payments.

• Accurately document customer interactions in CRM and enrollment systems.

• Facilitate health insurance policy enrollments.

• Follow company and regulatory guidelines.

• Maintain an 85% or higher score on quality and compliance evaluations.

Skills and Experience

• Strong verbal communication and active listening skills

• Strong reading comprehension

• Accurate documentation skills

• Strong problem-solving and organizational skills

• Detail-oriented and reliable

• Comfortable using technology and learning new systems

• Ability to work in a fast-paced environment

• Ability to learn health insurance terminology and processes

• Prior customer service or call center experience preferred

Location & Hours

• Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute to our Office for scheduled shifts.

• Please note: **During OPEN ENROLLMENT PERIOD (November to January) there may be extended hours and possible weekend shifts.

Compensation

Our Customer Service Representative Position position starts at $17.25/hr/weekly. There are plenty of opportunities for advancement during and past your 3 month probationary period.

Benefits

• Competitive Compensation

• Dive into hands-on paid training from our leadership team

• Great Career development opportunities

• Monthly Team Lunches

The Interview Process

Step 1: Phone screen with our HR Team

Step 2: Video Interview

Step 3: In-person interview

> Conduct Background Check

> Offer