Customer Service Representative (Seasonal)

About Us:
Ski ‘N See & UtahSkis.com is a fun and energetic workplace for those passionate about the outdoors and snow sports. Join our team as a Customer Service Representative (CSR) for the winter season, where you’ll help customers gear up for the slopes and enjoy some great perks, including access to corporate ski passes and discounted equipment.

Position Summary:
As a seasonal Customer Service Representative, you will be the first point of contact for our customers, providing product and service information, addressing inquiries, and resolving issues with accuracy and a customer-first approach.

Key Responsibilities:

• Learn and utilize several software systems to assist customers effectively
• Help customers with ski and snowboard product questions and rental gear recommendations
• Assist with modifying rental reservations
• Support customers in navigating our websites, using product filters, policy information, and self-service features
• Handle customer inquiries via phone, email, and chat
• Solve issues with creative, customer-centric solutions
• Represent Ski N See’s core values by delivering exceptional service and inspiring outdoor participation
• Following Opening and Closing procedures

Schedule:

• Seasonal position: November - April
• Part-time, up to 20 hours per week (Potential for more hours depending on season needs)
• Morning and afternoon shifts available
• Weekend availability required; must be able to work holidays
• This is an in office position at our West Valley Office.
• Reliable Transportation is a requirement

Qualifications:

• 1+ year of customer service experience
• Passion for skiing/snowboarding is a plus
• Minimum proficiency with computers, phone and chat platforms
• Familiarity with Internet Browsers (Google Chrome, Edge etc.)
• Experience speaking to customers over the phone
• Strong organizational skills and multitasking ability
• Retail or sales experience preferred
• Excellent communication and relationship-building skills
• Ability to work with and learn AI based customer service tools and systems
• The ability to communicate effectively to customers using chat or email.
• Strong problem-solving ability

Physical Requirements:

• Ability to communicate effectively
• Prolonged sitting and dexterity for office equipment use
• Occasional lifting and moving of merchandise
• Vision to read instructions and labels

Compensation & Perks:

• Pay: $15.00 - $17.00 per hour
• In Office Snacks & Beverages
• Pro Deal pricing on ski/snowboard products
• Access to lift tickets for skiing/riding
• Paid training