Customer Service Representative (Seasonal)

Snapscale is searching for skilled customer service representatives that are motivated and can perform the following tasks:

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
• Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
• Maintain a positive, empathetic, and professional attitude with customers
• Process orders, forms, applications, and requests accurately and efficiently
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal colleagues to ensure customer needs are met
• Follow communication procedures, guidelines, and policies
• Stay knowledgeable about company products, services, and policies
• Ensure customer satisfaction and provide feedback to the CS manager

Requirements

• At least one (1) year of relevant experience in the BPO industry
• Ability to speak and write English proficiently
• Open to learning and professional growth
• Takes initiative; a self-starter
• Happy and Helpful by nature
• Willing to be profiled for a seasonal account
• Onsite candidates preferred, but we are open for WFH candidates.