Customer Service Representative

Sergeants Electric - Customer Service Representative (CSR)

Office address: 1075 Innovation Ave, North Port, FL 34289

At Sergeants Electric, our Customer Service Representatives are the first point of contact for our customers, and they play a key role in creating the exceptional experience that keeps customers coming back.

We're looking for a friendly, organized, and customer-focused CSR who thrives in a fast-paced environment and enjoys helping people solve problems.

If you're someone who can confidently manage a busy phone line, stay calm under pressure, and deliver outstanding customer service while keeping schedules organized and running smoothly, we'd love to hear from you.

Pay & Schedule

• $17–$22 per hour (based on experience)

• Full-Time Position

• In Office Position

• Schedule: 2 options:

• Sunday - Thursday 7am -49 and Monday - Friday 7 am -4 pm

• Rotating Weekends, On-Call Schedule Required

What You’ll Do

• Answer inbound customer calls professionally and efficiently
• Make outbound to customers on follow up recommendations or schedule annual maintenance
• Schedule and dispatch service appointments
• Communicate clearly with customers and technicians
• Handle emergency and priority scheduling situations
• Follow up with customers regarding appointments and service
• Maintain accurate customer information and notes
• Support the team in delivering an exceptional customer experience
• Help maximize schedule efficiency and booking opportunities

What We’re Looking For

• Experience in home services or Service Titan or House Call Pro is a plus, but not required
• Previous CSR, call center, trades dispatching, preferred
• Strong communication and phone skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team mentality
• Strong organizational and computer skills
• Professional and dependable
• Ability to remain calm and solution-focused during busy periods

Why People Love Working Here

• We are a growing company with consistent demand and long-term opportunity.
• Strong Team Environment
• We work together, support each other, and value every role in the company.
• Organized Operations
• Our office and field teams are structured to help everyone succeed.
• Growth Opportunities
• We believe in promoting from within and helping our employees grow professionally.
• Great Company Culture
• Coffee, team events, celebrations, and a workplace where people actually enjoy coming to work.

If you’re looking for an opportunity to grow your customer service career with a company that values its people and promotes from within, we’d love to meet with you.