Customer Service Representative
Job Description
We are seeking a Customer Service Representative to join our team in King of Prussia, PA. This role involves assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is detail-oriented, proactive, and committed to providing excellent service.
Responsibilities
- Respond to customer inquiries via phone and email in a professional manner
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer concerns and escalate issues when necessary
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to ensure customer satisfaction
- Assist in updating customer accounts and managing documentation
- Provide product information and recommendations based on customer needs
Skills & Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- 1+ years of customer service experience
- Strong verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office and basic data entry systems
- Problem-solving skills and attention to detail
- Positive attitude and strong interpersonal skills
Benefits
- Competitive salary based on experience
- Opportunities for career growth and professional development
- Paid time off and holiday pay
- Health, dental, and vision insurance options
- Supportive and team-oriented work environment
If you are passionate about customer service and looking for a growth-oriented opportunity, we encourage you to apply today.