Customer Service Representative

Position Overview

The Customer Service Representative provides professional assistance to customers by answering questions, handling requests, and coordinating follow-up. The position plays an important role in maintaining a positive and responsive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Provide accurate information about company services and processes
• Assist with scheduling and appointment confirmations
• Document customer interactions and update records
• Follow up on customer requests
• Communicate customer concerns to the appropriate team members
• Help resolve routine customer questions
• Maintain a professional customer service environment

• Strong verbal and written communication skills
• Friendly and professional approach
• Good organizational and problem-solving skills
• Basic computer and data-entry abilities
• Ability to manage multiple requests
• Dependable and punctual
• Previous customer service experience is preferred but not required

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.