Customer Service Representative
SIMS Nigeria Limited is seeking a Customer Service Representative to serve as the first point of contact for customers, handle enquiries and complaints, and ensure an excellent customer experience.
Key Responsibilities
- Attend to customer enquiries, requests, complaints, and feedback
- Provide accurate information on products, services, pricing, and policies
- Resolve customer complaints and escalate complex issues when necessary
- Handle customer interactions via phone, email, social media, live chat, and other channels
- Follow up on outstanding issues to ensure timely resolution
- Coordinate with Sales, Technical, Logistics, Accounts, and After-Sales teams
- Maintain accurate customer records and prepare service reports
- Identify opportunities to improve customer experience
Requirements
- Bachelor’s Degree, HND, or OND in Business Administration, Marketing, Mass Communication, or a related field
- Minimum of 3 years’ experience in customer service, front desk, sales support, call centre, or a related role
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving skills
- Customer-focused with a strong commitment to service excellence
- Good computer literacy and proficiency in Microsoft Office
- CRM/customer service management experience is an added advantage
- Ability to multitask and work effectively in a fast-paced environment
📩 How to Apply: Send your CV to employment@simsng.com using “Customer Service Representative – Lagos” as the subject of the email.
📅 Application Deadline: 23rd August, 2026