Customer Service Representative

We are currently looking for a dedicated, organized individual to join our team as a Customer Service Representative. Our CSRs work with our customers to place and fulfill their orders and do so in a timely and positive manner!

Why Choose Processor’s Choice?

• We offer a competitive salary and one of the most exceptional benefits packages in the industry.
• We pride ourselves in a company culture that encourages honesty, integrity, and transparency. Questions – we answer them. Concerns – we address them right away. Experience the Processor’s Choice difference.
• We are a stable, growing company that has a small company feel, yet the resources of a much larger business due to our expansive network.

Position Details

• Receives customer orders by phone and email.
• Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.
• Receives, acknowledges, and documents customer complaints using the Customer Issues tool and takes necessary action to resolve issues.
• Works with salesmen and sales assistants to respond to customer requests for production information (non-technical) or pricing, and keeps salesmen regularly updated.
• Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.

Requirements

• High school diploma or GED required
• Knowledge and skills comparative to the completion of a bachelor’s degree preferred
• 2-3 years of professional experience in a related field preferred
• Advanced attention to detail and accuracy in all work required

Benefits

• Paid Weekly
• Annual Tiered Bonus Program
• Paid Time Off
• 10 Paid holidays
• Referral bonuses
• 401(k) retirement with Company contribution
• Company Profit Sharing
• Medical, Dental, Vision, Life Insurance
• And more!

Shift and Schedule

• Monday through Friday
• 7:30am to 4:30pm
• Overtime after 40 hours
• Hybrid-remote work schedule following training