Customer Service Representative / Social Media Manager

Location: Ikorodu, Lagos
Job Type: Full-Time
Work Mode: On-Site
Experience: 1–2 Years
About the Role

Seeking a customer-focused professional to manage customer service, bookings, enquiries, and social media activities for a workspace company.

Key Responsibilities

• Attend to customers and enquiries across phone, WhatsApp, email, and social media.
• Manage bookings, payments, customer records, renewals, and follow-ups.
• Resolve complaints and maintain customer satisfaction.
• Manage social media platforms and create engaging content.
• Support front-desk operations and community activities.

Requirements

• OND/HND/Bachelor’s Degree in Marketing, Mass Communication, Business Administration, or related field.
• 1–2 years’ customer service/front-desk experience.
• Experience managing business social media accounts.
• Strong communication, customer service, and organisational skills.
• Knowledge of Instagram, Facebook, TikTok, LinkedIn, and WhatsApp Business.
• Basic photo/video content creation skills.
• Preferably resides in Ikorodu or nearby.

Benefits

• Competitive remuneration.
• Performance incentives.
• Training and professional development.

📧 How to Apply

Send your CV to biggiestechspace@gmail.com using "Customer Service Representative / Social Media Manager" as the subject.