Customer Service Representative

Job Description:

• Enhance our customer experience!

• Be an expert educator to customers!

• Guide them to a confident choice in their telecommunications services!

• No cold calling involved.

What will you be doing?

• Use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services.

• Investigate problems, track reasons for disconnect requests and take ownership of customers' concerns to assist them in making the decision to stay.

• Confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services.

• Your passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own TWC products & services!

You're a match if you possess the following:

• Customer-centric mentality and passion for the customer

• Effective listening skills with high level of empathy to solve problems

• Ability to probe and correctly identify customer needs/concerns.

• Proven ability in objection handling techniques and ability to deal with rejection

• Ideal candidates will have at least 1 year of sales-driven service and/or retention experience.

What's in it for you?

• Competitive hourly base rate of $13.68 plus commissions!

• Monthly commission average is $1365 giving you an average annual hourly equivalent $21.56!

• Annual potential of $50K+!

• Weekly contests and incentives! Fun, team-oriented culture!

• Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!

What's in it for you?

• Weekly contests and incentives! Fun, team-oriented culture!

• Competitive hourly rates. Annual potential of $60K+!

• Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!

• Full, Paid Training Program: 5 weeks in classroom plus an additional 12 weeks of On-the-Job Training (taking customer calls while working with a coach. Eligible for commissions during this time.)

NOTE:

• Time Warner Cable requires applicant to complete a functional skills assessment as part of the application process.

• Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment

High School Diploma or equivalent

All your information will be kept confidential according to EEO guidelines.