Index Ventures Customer Service Representative
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Description
The Associate Researcher position involves engaging with healthcare professionals for data collection purposes. Responsibilities include conducting and scheduling research calls
Responsibilities
- Call and email healthcare providers to invite them to participate in research.
- Schedule research calls according to provider availability.
- Take research calls as needed to best serve the provider.
- Provide an excellent customer experience with all communications.
- Follow all documentation and tracking procedures for outreach activities and research.
- Participate in Outreach and Research Quality Assurance discussions with peers and leadership.
- Support team members in various outreach and research processes and projects.
Hard Skills:
- Proficient in MS Outlook and Excel.
- Experienced knowledge of Salesforce (preferred).
- Familiarity with Calendly (a plus).
- Schedule 8am to 5pm CST Monday To Friday
- Hybrid Job
- Salary: 3,000,000 COP
- Legal Benefits
Requisitos
Estudios
Universidad / Carrera técnica