Customer Service Representative (Spanish Bilingual) - Onsite

Snapscale is searching for a skilled and experienced Spanish Speaking Professional.

Responsibilities

• Insurance verification (experience preferred)
• New patient enrollment
• Answer phone calls from patients
• Schedule/Reschedule patient appointments
• Respond to patient emails and texts
• Manage EMR

Perks

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• Highly-competitive compensation package
• Transportation allowance
• Opportunities for career growth and development
• Fun and supportive work environment

Requirements

• Proficient in both written and spoken Spanish and English
• Minimum 6 months BPO experience in a Spanish bilingual account (required); prior experience in healthcare accounts is a plus!
• Comfortable working with US-based clinics and physicians
• Eager to learn EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling
• Soft skills such as empathy are essential as you may be talking to people who have medical issues
• Organized and detail-oriented
• Can start ASAP