Customer Service Representative (Spanish)

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.

We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Big ambitions. Real impact.

Location: Bucharest, Romania (on-site).

Role Purpose
You will be the primary point of contact for our Spanish-speaking clients, delivering support that is not just responsive, but genuinely helpful and human. In a competitive market, the quality of the client experience is what sets us apart, and you will be a key part of making that happen every day.

Responsibilities:

• Provide world-class service to our client base via chat, phone, and email;
• Present new product features, services and upgrades to clients based on their needs and interest;
• Build strong, long-term relationships with customers to increase customer loyalty and lifetime value;
• Share feedback on customer needs, challenges and trends to help improve products and customer service offerings;
• Stay up to date with latest industry trends and regulatory requirements.

Requirements:

• Proven experience in customer service, preferably in the fintech or technology industry.
• Strong attention to detail and organizational skills with a proven track record of meeting or exceeding targets and KPIs.
• Exceptional communication skills, both verbal and written, with the ability to engage and build rapport with customers.
• Tech-savvy with the ability to learn new tools and software quickly.
• Ability to problem-solve effectively and work in a fast-paced, high-volume environment.
• Positive, proactive, and customer-first mindset.
• Being a Trading or Financial Markets-Enthusiast would be an advantage.
• Previous experience in a customer relations-oriented role is preferred.
• Advanced level of English and Spanish.

Benefits

• Global Career Evolution: At NAGA, there is always room to grow, and the environment to do it in. We operate across global markets, move fast, and give our people the space to make a real difference.
• Skill Hyper-Growth: We believe in growing our people. Through hands-on experience, training, and exposure across teams and markets, you will keep evolving in ways that go beyond your job title.
• Connection & Belonging: You are not just joining a company. You are joining a community of people who care about what they build and who they build it with. Diverse, international, and genuinely collaborative.
• Reward & Recognition: We offer a competitive salary that reflects what you bring to the table, and a culture where great work is noticed, valued, and celebrated.

Don’t miss your chance to be part of something extraordinary.
Let’s meet and challenge the future together!