Customer Service Representative - Spokane

Taylor Metal Products is a leading manufacturer of high-end steel roofing and siding products.
We have been in business for over 35 years and continue to grow each year. We always hold
to our motto, Quality Products, Exceptional Service. We are seeking a Customer Service
Representative to join our team. Customer Service Representatives are responsible for providing
an exemplary customer service experience. CSRs are also responsible for ensuring that
customers receive products that meet their quality and application expectations.

Essential Functions:

• Answer a high volume of inbound calls utilizing a multi-line internet-based phone system
• Achieve and maintain all defined call service-related targets and goals
• Contact regular and prospective customers to demonstrate products and explain the product
• features, and solicit orders.
• Suggest products to customers based on their needs and
• interests.
• Answer customers' questions about products, prices, availability, product uses, and credit
• terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide
• ongoing support.
• Prepare drawings, estimates, and bids that meet the specific needs of each customer.
• Resolve or clarify any errors and/or discrepancies with the appropriate departments
• Demonstrate extensive product knowledge
• Provide support to other departments as needed
• Provide support to Outside Sales Representatives as required
• Follow established administrative and clerical procedures
• Actively participate in continuous improvement projects and activities
• Perform related duties as assigned by the supervisor
• Maintain compliance with all company policies and procedures

Benefits:

• Medical, Dental, and Vision insurance
• Employer matching 401k
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays

Qualifications:

• High school degree or equivalent preferred
• 1 yr.+ Sales Support exp. required
• Intermediate computer skills
• Construction industry-related exp. Preferred
• Great analytical skills and attention to detail
• Competency in the use of Excel, Word, and other software applications
• Critical thinking skills and the ability to perform self-directed work
• Excellent written and verbal communication skills
• A positive attitude with an understanding of the value of teamwork and outstanding
• customer service
• Possess an interest and drive to learn and grow within the company

Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).

All external services required will be sought out by Taylor Metal Products

• Principals only – Recruiters, please do not contact Taylor Metal Products for services.
• No solicitations – Do NOT contact us with unsolicited services or offers