Customer Service Representative

The Customer Service Representative is responsible for providing a variety of administrative support, including, but not limited to, customer service, billing, and dispatch support.

Essential Responsibilities:

• Provide data entry support for all new and updated job tenders received by customers.
• Maintain and ensure the accuracy of customer information, including customer codes and correct billing addresses, are kept up to date.
• Respond to internal and external customer emails and phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• May assist in driver payroll and benefits management.
• Records management.
• Provide timely reports to immediate supervisor as requested.
• Understand DOT hours of service and ensure driver compliance.
• Other duties as assigned.