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Jay Chafin - State Farm Agent

Customer Service Representative - State Farm Agent Team Member

Posted Updated 15 views
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Description

Benefits:
  • Hiring bonus
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
I grew up farming with my family in northeast Arkansas and graduated from Mississippi State University. I've been with State Farm for 28 years, including 11 years in claims before beginning my agency journey. I'm also a proud father of four and enjoy being actively involved in the Mountain Home community.

Giving back is a big part of who we are. Our agency proudly supports local schools, sports programs, medical professionals, firefighters, law enforcement, and first responders. My team and I are involved with the Mountain Home Chamber of Commerce, Rotary and Lions Clubs, and organizations such as the Peitz Cancer Support House and Friends of the Norfork National Fish Hatchery.

Our agency offers a 401(k), health benefits, work-life balance, and opportunities for ongoing professional development. We believe in investing in our team members and helping them build successful, rewarding careers.

We're proud of our strong community connections and commitment to helping others. If you're looking to grow professionally while being part of a team that values relationships, community involvement, and making a difference, we'd love to meet you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jay Chafin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
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