Customer Service Representative - State Farm Agent Team Member
Posted Updated
Mia Delouise - State Farm Agent Customer Service Representative - State Farm Agent Team Member
Description
Benefits:
- Opportunity for advancement
- Paid time off
- Competitive salary
ROLE DESCRIPTION:
Full-time Customer Service Representative at a local State Farm Agency located in the neighborhood of Lakeview in New Orleans, LA. Required office hours are 8a-4:30 p.m. M-F, assisting customers with their insurance needs. The position requires you to have your Property & Casualty insurance license. Having a Life & Health insurance license is a bonus!
We look forward to connecting with you if you are the ideal customer-focused, empathetic team member we are seeking.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus - Pay rate is based on which active insurance licenses you hold, previous insurance experience, and specific State Farm experience
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience