Customer Service Representative - State Farm Agent Team Member
Posted Updated
Mia Delouise - State Farm Agent Customer Service Representative - State Farm Agent Team Member
Description
Benefits:
- Flexible schedule
- Home office stipend
- Opportunity for advancement
- Paid time off
APPLICANT REQUIREMENTS:
- Must possess Property & Casualty Producer's Insurance License
- Must have previous experience working for a State Farm Agent
ROLE DESCRIPTION:
This fully remote position is for a full-time Customer Service Representative in support of a local State Farm Agency. You will be required to work Monday-Friday online, assisting customers with their insurance needs from 8a-4:30p CST. The position requires you to have your Property & Casualty insurance license. Having a Life & Health insurance license is a bonus!
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience
This is a remote position.