Customer Service Representative
Posted Updated 2
views
Job Responsibilities:
-
Handle all customer service related inquires pertaining to the wholesale website and sales.
-
Oversee sales and returns for wholesale website.
-
Distribute orders for fulfillment.
-
Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.
-
Help customers navigate the website and place orders online.
-
Provide knowledgeable answers to questions about products, pricing and availability.
-
Help resolve product returns, respond to shipping inquiries and answer order status questions.
-
Resolve shipping and credit card issues.