Customer Service Representative

Job Responsibilities:

• Handle all customer service related inquires pertaining to the wholesale website and sales.

• Oversee sales and returns for wholesale website.

• Distribute orders for fulfillment.

• Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.

• Help customers navigate the website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Help resolve product returns, respond to shipping inquiries and answer order status questions.

• Resolve shipping and credit card issues.