Customer Service Representative

• Receive customer inquiries via phone, WhatsApp, email, and social media platforms.
• Provide accurate information about honey products (types, benefits, usage methods, prices, offers).
• Respond to customer questions related to shipping, delivery, payment, and return and exchange policies.
• Handle interactions professionally with upset or persistent customers, offering effective and quick solutions.
• Record all customer interactions in the system to ensure follow-up and improve service quality.
• Receive complaints related to products, shipping, or payment.
• Analyze issues, identify their causes, and propose appropriate solutions.
• Coordinate with internal departments (warehouse – shipping – finance) to resolve issues.
• Follow up on complaints until resolution and inform the customer of the final outcome.
• Suggest suitable products based on customer needs.
• Provide sales and promotional offers for seasonal or new products.
• Monitor abandoned carts and convert them into sales.
• Generate daily reports on the number of inquiries, sales generated from customer service, and customer satisfaction rates.
• Track the status of requests with shipping partners.
• Ensure the accuracy of customer data before order processing.
• Proactively inform customers of any delays or issues with shipping.
• Submit weekly reports on the performance of shipping partners and packaging quality.

Skills

Proficient in using computers

Experience in customer service