Customer Service Representative

Job Responsibilities:

• Greet customers warmly
  • Address the customer by name
  • Welcome customers as they walk into the establishment
• Maintain the work location
  • Maintain a clean counter
  • Maintain a clean floor
  • Ensure the restrooms are clean
  • Ensure the store windows are clean
• Understand the dry-cleaning process and the services that are provided by the company
  • Be able to answer questions about possible stains
  • Be able to answer questions about the material of the garment
  • Be able to make recommendations on the cleaning of a garment
• Understand the laundry process and the services provided by the company
• Understand the laundry care symbol chart
• Understand the procedure of accepting the customer’s garments
• Inspect the garments
• Buttons are intact
• Check for open seams or any possible repairs that may be needed
• All zippers work properly
• All pockets are checked and emptied out
• Make sure all linings have been patted to ensure that nothing has fallen to the bottom
• Use the proper tagging system and ensure to have the customer’s contact information
• Respond and assist promptly to customer inquiries or complaints
• Responsible for cash drawer and daily deposit for his/her shift