Customer Service Representative

We are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers!

As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company.

Responsibilities

• Handle customer inquiries, requests, and complaints via phone, email, or in-person
• Provide accurate and timely information about our products or services
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges
• Troubleshoot and resolve customer issues, escalating to higher-level support when necessary
• Maintain customer records and update relevant information in our database
• Collaborate with other departments to address customer concerns and improve overall customer satisfaction

• High school diploma or equivalent.
• Excellent verbal and written communication skills, with a friendly and professional phone presence.
• Quick learner, able to adapt to new processes and procedures.
• Basic computer skills and familiarity with customer service software (previous experience is a plus).
• Strong interpersonal skills and a genuine desire to assist and engage with customers.

Pay:

$38500 - $48500 per year.

Job:

On site

Full time

Benefits:

• Disability Insurance
• Employee Assistance Program
• Employee Discount
• Flexible Schedule