Customer Service Representative
We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Requirements
- 3 +experience in a call center
- High school diploma or equivalent is required
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
- Ability to pass a government security background check.
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
IND123
As published by workable · 13 questions · 5 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (3)
- How many years of call center experience do you possess?
- What are your salary requirements?
- What is your highest level of education completed?
Pick from a list (5)
- Do you have at least a high school diploma or equivalent?
- Are you a US Citizen? (Must be able to obtain required security clearance successfully)
- Do you have at least 3 years of call center experience?
- Do you currently reside in Orlando, FL?
- In the past five (5) years, have you been fired, asked to resign, separated by mutual agreement due to performance or conduct issues, from any employer? This does not include layoffs due to downsizing, contract loss, or similar circumstances.
Written answers (5)
- Please provide your full residential address, including your county. This information will be used solely to determine and verify the appropriate wage rate under the Service Contract Act (SCA) and will not be used for any other purpose.
- Please write a paragraph (3–4 sentences) on how your experience aligns with this job posting.
- Are you able to work morning shifts, typically from 6:00 a.m. to 2:00 p.m.?
- Are you able to work mid shifts, typically from 2:00 p.m. to 10:00 p.m.?
- Are you able to work overnight shifts, typically from 10:00 p.m. to 6:00a.m.?