Customer Service Representative - Temporary

As a Temporary Customer Service Representative, you will be the frontline ambassador for our retail client, delivering exceptional customer support in a fast-paced call center environment. You will primarily assist customers over the phone, with additional responsibilities across live chat and email, ensuring every interaction is handled professionally, efficiently, and with a customer-first mindset.

We are looking for a positive, proactive, and customer-oriented individual who enjoys helping people, adapts quickly to changing priorities, and is committed to providing an outstanding customer experience.

Key Responsibilities

• Handle customer inquiries and provide support primarily through phone interactions.

• Assist customers through live chat and email as needed.

• Resolve customer concerns efficiently while maintaining professionalism and a positive attitude.

• Follow established procedures and maintain accurate customer records using CRM systems and other tools.

• Meet quality, productivity, and customer service expectations in a fast-paced environment.

• Represent our client's core values of Love, Respect, and Integrity in every customer interaction.

Skills and Requirements

• High school diploma or equivalent.

• At least 1 year of retail BPO experience.

• Advanced English proficiency, both written and spoken.

• Proficiency in Microsoft Office Suite and familiarity with CRM systems.

• Strong communication, problem-solving, and customer service skills.

• Positive attitude and ability to thrive in a dynamic, fast-paced environment.

• Self-starter with a proactive approach to problem-solving and taking initiative.

• Ability to multitask, adapt to changing priorities, and work effectively as part of a team.

• Commitment to delivering excellent service while embodying our client's values of Love, Respect, and Integrity.

Position Details

• Employment Type: Temporary

• Work Arrangement: On-site

• Work Environment: Retail customer service in a call center setting

• Support Channels: Phone, live chat, and email

Benefits and Perks

At Uassist.ME, we believe in supporting our team's growth, well-being, and success. Here's what you can look forward to:

• Growth Opportunities: Training and support to help you develop your skills and advance your career.

• Team Activities: Team-building activities throughout the year.

• Continuous Learning: Access to ongoing training through our GoSkills and LearnDash platforms.

• Wellness Support: Free access to a psychologist and a nutritionist.

• Coffee and Snacks: Complimentary coffee and snacks at the office.

• Exclusive Discounts: Special offers and discounts with our commercial partners.

• Casual Dress Code: A comfortable, casual dress code.

• Workplace and Equipment: Access to the equipment and facilities needed to perform your job effectively.