Customer Service Representative
- Manage the customer order cycle process, responsible for servicing the assigned accounts including but not limited to metal buying, bookings, order entry, scheduling, pricing, status checks, releases, shipment, claims resolution, and resolving related problems involving the plant, marketing, and credit.
- Establish and/or enhance effective relationships with customer contacts to create a customer preference for TCI-TKA to be their preferred supplier.
- Develop an in-depth understanding of the business unit's flat rolled products, their physical and mechanical properties, manufacturing flow paths, characteristics, sizes, and benefits to be able to effectively serve customers.
- Create quality documents by being able to translate customer requirements (including dimensions, tolerances, specifications, and quality parameters) into detailed instructions used by manufacturing to produce customer orders.
- Prepare written quotations and use inside selling techniques, quote pricing, and respond to inquiries regarding product information, delivery, samples, literature, and related data. Follow up as needed. CSRs are also engaged in telemarketing, initiating calls to current customers, inactive customers, or potential customers to solicit additional business.
- Obtain an in-depth understanding of the customer's end use and their processes to understand the needs of each customer. Use this information in a collaborative effort with the
- Commercial Team and Supply Chain Department to provide world-class customer service to the customer base.
- CSRs should be actively engaged with Outside Sales in soliciting new business.
- Manage customer's make and hold inventory levels at pre-authorized thresholds.
- Interpersonal astuteness, collaboration, and professionalism - Incumbent is required to work cooperatively with all levels of internal and external customers.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401(k) Matching
- Holidays
- Sick-Time
- Pay-for-Performance Incentive
Job Type
- Full-time
- Monday through Friday
- Ability to commute/relocate: Nash, TX 75569