Customer Service Representative

• Uses multiple computer applications to respond to customer needs
• Assists customer with basic troubleshooting and questions regarding product or account issues
  Documents customer calls in the database system; including resolutions, issues, and general notes
• Attends continuous training on product and procedural updates
• Maintain, at a minimum, target levels of productivity and performance
• Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
• Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques
  

• Must have excellent communication skills
• Previous customer service or call center experience preferred
• Proficient typing and computer navigation skills: typing speed of 25 WPM
• Superb listening, probing, negotiation and de-escalation skills needed
• Must be able to train full time
  

All your information will be kept confidential according to EEO guidelines.