Customer Service Representative
Posted
Customer Service Representative
Are you friendly, fast-paced, and passionate about creating a great customer experience? We’re looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.
Big Task
Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team’s scheduling success.
What You’ll Do
- Handle inbound calls, outbound calls, chats, and online leads
- Book appointments efficiently using the 3-day board
- Deliver consistent service using the Six Steps of a Call
- Support Home Care Club members with scheduling and renewals
- Complete follow-up calls and administrative tasks as needed
KPIs
- Raw inbound call booking rate of 37%+
- Average handle time between 3–4.5 minutes
- Quality score of 80%+
- Minimum of 35 inbound touches per day
What You Bring
2–3 years of customer service or call center experience, strong communication and typing skills, Service Titan experience preferred. Microsoft Office/Teams experience preferred, and a high school diploma or GED required.
Benefits
Medical, Dental, Vision, Life insurance, etc.
Paid Parental Leave
Onsite Clinic with Nurse Practitioner
401k with 4% 1:1 Match
PTO
And so much more!
Our Core Values
Love. Team. Professionalism. Today.
Mission Statement
To be ever building the professionalism, integrity, and honor of the trades.