Customer Service Representative
Posted
ESSENTIAL FUNCTIONS/MAJOR DUTIES
- Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
- Sells treasurers’ checks, money orders, etc.
- Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
- Responds to and follows through on customer inquiries in a timely and professional manner.
- Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.
- Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans.
- Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
- Produces accurate work documentation impacting other internal departments as well as external customers.
- Balances the vault and ATM machine(s).
DUTIES SUPPORTING ESSENTIAL FUNCTIONS
- Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
- Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
- Maintains a working knowledge of all applicable software, systems and equipment.
- Participates as necessary to ensure that the offices’ daily responsibilities are met.
- Ensures supplies are replenished in a timely manner.
- Promotes a positive team environment by exhibiting the Banks Core Values.
- Performs other duties as assigned.
SCOPE OF POSITION
General Scope:
The nature of the work that is performed involves regular and recurring situations. The incumbent operates from specific and definite directions and instructions. The incumbent operates under moderate supervision.
Contacts:
Contacts are normally made with others both inside and outside the Bank. Contacts frequently contain confidential/sensitive information necessitating discretion at all times.
MINIMUM QUALIFICATIONS
Job Specific Knowledge, Skills & Abilities:
- Exceptional customer service and interpersonal skills
- Ability to read, write and speak English effectively; effective communication skills
- Ability to perform basic math (add, subtract, multiply, divide)
- Proficient eye-hand coordination and manual dexterity
- Proficient ten-key skills and data entry skills
- Attention to detail and accuracy skills
- Ability to prioritize, organize and multi-task
- Ability to continually increase work speed while maintaining accuracy
- Ability to maintain use of discretion
- Ability to operate various office machines
- Knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products
- Ability to recognize customer product and services needs; basic sales skills
Education and/or Experience:
- A high school diploma or equivalent required
- 6-12 months related experience normally preferred (Retail sales, customer service and cash handling)
- Completion of the Principles of Banking course between the first and third year of employment
Working Conditions:
- Subject to frequent interruptions
- Subject to prolonged periods of time in a seated or standing position
EOE Disability / Veterans