Customer Service Representative

Overview

To process and follow up on customer-sales orders targeting on time and complete order delivery while ensuring minimal returns upon delivery.

Responsibilities

Customer Sales Order

• Enters sales orders accurately on the system and checks prices for modern trade customers versus PO to avoid reconciliation issues.
• Follows-up with logistics team to ensure orders are delivered to customers on time.
• Follows-up with IT and F&A on issues preventing the timely release of orders in order to minimize the delay of delivery to customers.
• Coordinates with Market Planning team to ensure timely clean up of discontinued items from the system.

Transaction Processing

• Processes transactions related to CN’s, DN’s, GRV’s and distribute them to the sales team in order to deliver them to customers.

Reports & Analysis

• Analyzes and develops action plans in order to fix issues causing returns upon delivery.-Shares on a monthly basis discontinued items, wrong prices, and wrong barcodes with the sales team for correction.

KPIs

• Updates monthly the KPIs and takes necessary actions in order to reach the target.

Transmed Purpose

• Acts as a role model by living the Transmed Purpose on daily basis.

Qualifications

• Education: BA Degree in Business Administration or any related field
• Language: Good Command of English and Arabic Language.
• Computer Skills: Word, PowerPoint, Excel | JDE is a plus.
• Interpersonal Competencies: Good Reporting skills – Flexibility in Shifts – Communication skills – Analytical Thinking – Attention to Details – Time Management.