Customer Service Representative

GBLI | Global Indemnity provides specialty property and casualty insurance for small to middle-market businesses – and we’re on a mission to be the best-in-class while achieving steady, profitable growth. Our guiding principles include the core belief that our people are number one. We also strongly emphasize a customer-centric mentality and disciplined underwriting practices. Our work environment is flexible, friendly, and collaborative, with plenty of opportunities to take charge of your career.

What GBLI offers you:

• Generous paid time off (PTO)
• Professional development opportunities (including a mentorship program)
• Educational assistance program, which covers up to $5,250 in educational costs per year
• Comprehensive health insurance plan (with vision and dental)
• Paid Parental Leave
• Life insurance
• 401(k) retirement plan with up to 6% company match and immediate vesting
• Healthcare and dependent care flexible spending accounts
• Short-term and long-term disability
• Company-sponsored social events
• Various committees to get involved in, which include our Diversity, Awareness, and Inclusion Committee, and Charitable Giving Committee

The typical starting salary range for this position can vary depending on several factors such as geographic location, education, experience, and skill set. The full salary range for this position is designed to provide employees with the opportunity to progress and grow within their positions and reflects the competitive market value for these positions across the national market. GBLI, also offers a total compensation plan including bonuses for all positions.

Typical annualized starting salary range for this position:

$38,000 to $60,000

This range reflects base salary only and is not inclusive of bonus potential and other compensation considerations as it relates to the role.

Essential Duties & Functions

• Receiving and maintaining a consistent high call volume
• Front line support for billing, claims, and underwriting
• Assisting in providing information to insureds, lienholders and agents
• Assessing the complexity of each call for possible elevation or re-routing
• Accessing and researching information from various databases
• Accurately following standard screens, procedures, and scripts to perform tasks
• Learning company products and services as well as general insurance terminology.

Qualifications

• High School diploma
• 1-2 years of work experience in a call center environment and/or a customer facing/servicing role
• Excellent verbal and written communication skills
• Demonstrated ability to learn and retain information about company products; as well master various company systems needed to perform work
• Ability to recognize the need for, and adhere to, defined procedures
• Ability to maintain composure and professional demeanor on the phone at all times
• Ability to help defuse frustrated callers
• Ability to make quick and accurate decisions regarding if a call is within the scope of one’s knowledge and experience and/or may need to be handled by consulting more experienced staff.
• Property insurance knowledge/experience preferred