Customer Service Representative

The Customer Service Representative is responsible for providing the main line of communication with the customers and supports the materials department by assuring customers’ requirements are met as ordered on time.

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Maintains premium freight log.
• Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Help coordinate and organize the NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Assist, as appropriate, in problem solving activities.
• Responsible for following all internal and OSHA required safety procedures.
• Adherence to all company policies and procedures (i.e., Quality Manual, Associate Handbook, etc.).
• Maintain high standards of housekeeping in work area.
• Support plant activities toward achieving customer awards and Quality registration (i.e., IATF16949, etc.).
• Helps the overflow of telephone calls to the operator.
• Interface with customers, contractors and suppliers as appropriate.
• On call 24 hours for customer expedites.
• Leads customer driven requirements such as: Visteon DDL, Valeo WEB-EDI, EDDL, etc.
• Place orders for plant as back up for buyer.
• Other duties as assigned.