Customer Service Representative (USRN Healthcare) - MOA Pasay
We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.
Key Responsibilities:
- Handle inbound and outbound calls, emails, or chats related to healthcare services
- Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details
- Provide accurate information regarding healthcare plans, policies, and procedures
- Coordinate with healthcare providers, insurance companies, and internal departments
- Document interactions and maintain updated patient/member records in the system
- Address and resolve customer concerns in a timely and professional manner
- Escalate complex or clinical-related concerns to appropriate teams when necessary
Requirements
- Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability
- Preferably with hospital bedside experience, handling intensive care
- Amenable to work on graveyard shift and shifting schedule
- Willing to work fully onsite in MOA Pasay with the possibility of shifting to a hybrid work schedule
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
As published by workable
First name, Last name, Email, Headline, Phone, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
- Are you currently enrolled or have plans in enrolling in school? yes / no
- Do you have any plans to work abroad in the next two years? yes / no
- Are you willing to work fully onsite? yes / no
- Are you willing to work on shifting schedule and graveyard shift? yes / no
- Are you willing to work during weekends, holidays, and render paid overtime? yes / no
- Are you currently employed? yes / no
- Are you willing to undergo both virtual and onsite recruitment processes? yes / no