Customer Service Representative

Customer support / customer service experience, ideally in a software company Strong written communication for handling email-based support Comfort managing customer calls via phone or Zoom Ability to work in a tiered software support model Familiarity with tools like Front, Calendly, and Zoom Strong empathy and positive customer-facing energy Ability to manage a steady support queue, including ~30 45 email tickets per day and ~5 10 calls per day