Customer Service Representative
Materials - Customer Service Representative
JOB SUMMARY:
Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling for the molding and assembly operation. Maintain Customer satisfaction through timely and accurate processing of customer purchase orders, order acknowledgements and providing order status information.
RESPONSIBILITIES:
Follow all Good Manufacturing Practices and SOPs as defined by Viant policies, procedures, and practices to ensure that FDA regulations, ISO standards, and Viant quality standards are met
Act as secondary point of contact for site customer service needs
Monitor and Drive Improvement for On Time Delivery Misses
Provides price and delivery information to process orders
Perform Order Entry/Sales Order confirmation process
Communicate with customers on status of orders
Perform as a backup, master production planning functions to support customer requirements
Support as needed to Prepare all work orders that are added to the production schedule. Keep record of all work orders assigned part numbers and quantities.
Support logistics and warehouse activities as needed
Assist in departmental improvement projects
Support sourcing process by entering requisitions and assigning PO’s when needed
Places purchase orders for MRO items submitted through purchase requisitions. Reviews purchase requisitions for accuracy, pricing, account coding and delivery insuring the requested supplier is on the Approved Supplier List and the appropriate approvals have been obtained.
Prepares reports, plans and updates CS and sourcing metrics as required.
Perform other duties as assigned
POSITION REQUIREMENTS:
Associates Degree in business or related field
2 - 3 years of experience in Supply Chain, Planning and/or Customer Service
Experience with ERP system
Lean Certification preferred but not required
APICS Certification preferred but not required
Experience in a regulated manufacturing environment preferred but not required
Computer literate with advanced Microsoft Office skills
Skills/Competencies:
Strong interpersonal skills
Effective written and oral communication skills
Time management skills and able to prioritize multiple priorities
Organizational skills
Ability to work in a team environment
Physical Requirements:
Typical office environment with long periods of sitting and usage of hands and computer.
Moderate amounts of amounts of walking, sitting, standing, bending, kneeling, stooping, pushing, pulling, reaching, lifting, and twisting.
Occasional lifting and/or carrying up to 20 pounds.
Some duties may be performed in the Warehouse of manufacturing plant, which can be hot in summer, hazardous, noisy and dusty.
Proficient with MS Word, Excel, Outlook
OTHER:
The role is required to be 100% onsite with occasional travel as deemed necessary.
Benefits:
Medical, dental, and vision benefits-effective date of hire!
Company-paid life insurance and disability benefits
Generous Paid time off and 10 paid Holidays
401k Plan with Company Match
Tuition Reimbursement