Customer Service Representative
Job Title: Customer Service Representative
Location: Hildale, UT
Job Type: Full Time
Company: Village Capital & Investment LLC
Introduction:
Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.
Key Responsibilities:
- Receiving inbound calls from current and potential clients
- Place outbound calls to follow up with clients on a resolution to their issue
- Assisting with their basic mortgage needs to achieve one call resolution
- Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
- Partner with internal and external departments to resolve client issues
Basic Qualifications:
- High school or equivalent (Preferred)
- Computer skills: 1 year (Preferred)
- Customer Service Experience
- Excellent Phone Etiquette
- Keeping composure during stressful predicaments
- Possess a strong work-ethic
- Must be attentive to detail
- Must be computer proficient (Excel, Word, Gmail, Google, etc.)
- Always seeking to improve
- Commitment to confidentiality
- Essential organizational skills
- Exceptional verbal and written communication
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
In Summary:
If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!