Customer Service Representative

Village Plumbing & AC in business and been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work. We are currently hiring a Customer Service Representative, one of the most important positions with our company. Our CSR's are first point of contact when our customers call, so we are seeking energetic an enthusiastic Call Center Representative to join our team.

Responsibilities:

* Answer phones and book service calls for Plumbing, HVAC and Electrical

* Document and update customer records based on interactions

* Handle customer inquires and complaints with advanced conflict resolution skills

* Promote additional services by recognizing opportunities to up-sell accounts

* Call out to existing VPP customers to schedule maintenance checks

* Offer VPP (Village Partner Plan) to callers when applicable